Terms & Conditions

Shipping Costs

 In Australia

      Order will be charged on Flat Rate  ACT $18  NSW $17  QLD $19  SthA $17  TAS $20  VIC $6.5  WAU $30

 Other International customers

        Shipping rates will be based on the total weight of the items ordered, and the destination country. All International customers are fully responsible for any duties/taxes that may be imposed by your local Customs when you receive your package. Please send us an email info@tenrentea.com.au or fax on (03)96543358 to us and we will organize the delivery charges.

You may return most items sold by Ten Ren Tea (Melbourne) Online Store within 30 days of delivery for a full refund (less original S&H fee), and we will only pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange or return items unless you received a damaged, defective, or incorrect item upon arrival of your package. All such cases must be reported to our customer service within 3 days of delivery, otherwise, the sale is considered firm and we will be unable to issue any returns or exchanges.

We also cannot accept returns or exchanges for certain items under any circumstances, including:

•         Any item that is returned more than 30 days after delivery.
•         Any item that is not in its original condition, is damaged, or is missing parts.
•         Any product missing the serial number or UPC.
•         Any "Final Sale" items as marked on the Product's Description page

Returning a gift?

If you received your item(s) from Ten Ren Tea (Melbourne) as a gift from your friend or relative who placed the order through our Online Store, please have the gift giver contact us to arrange the appropriate return or exchange