Privacy Policy

Effective Date: 21 August 2025

Website: www.tenrentea.com.au

Ten Ren Tea Australia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Information We Collect

We may collect the following types of information:

• Personal details: Name, address, phone number, email address • Payment information: Credit/debit card details, billing address • Account details: Login information if you create an account • Website usage data: IP address, browser type, device information, and analytics data via cookies

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2. How We Collect Information

We collect personal information when you:

• Place an order on our website
• Create an account or subscribe to our newsletter • Contact us via email, phone, or online forms • Browse our website (using cookies and analytics tools)

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3. How We Use Your Information

Your information may be used for:

• Processing and delivering your orders
• Communicating with you about your order or inquiries • Sending promotional emails (if you have opted in) • Improving our website and customer experience • Meeting legal and regulatory requirements

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4. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your information with:

• Payment processors (e.g., PayPal, Stripe) to complete transactions • Delivery and logistics providers for order fulfillment • IT and analytics providers to maintain website functionality • Legal authorities where required by law

Some service providers may be located outside Australia. In these cases, we take reasonable steps to ensure they comply with privacy obligations.

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5. Cookies and Analytics

Our website uses cookies to:

• Enhance your shopping experience
• Analyse traffic and user behaviour
• Support marketing and advertising efforts

You can disable cookies in your browser settings, but some site functions may not work properly.

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6. Data Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, or misuse. All online transactions are encrypted using SSL technology.

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7. Your Rights

You have the right to:

• Access the personal information we hold about you • Request corrections to inaccurate or outdated information • Opt out of marketing communications at any time • Lodge a complaint if you believe your privacy has been breached

To exercise these rights, contact us at service@tenrentea.com.au.

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8. How Long We Keep Your Information

We keep your information only for as long as needed to fulfill its purpose (e.g., processing orders) or as required by law. After that, data is securely deleted or anonymized.

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9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our business practices. The latest version will always be available on our website.

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10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Ten Ren Tea Australia

Email: service@tenrentea.com.au

Phone: 02 9884-7668

Address: 389 Victoria Ave. Chatswood NSW 2067